Lyft customer reviews? How is Lyft rated on BBB, Yelp, Glassdoor, or Reddit?

Is Lyft legit? How are Lyft's customer reviews and ratings? Do people complain about Lyft? Is Lyft a scam?
Lyft's customer service are rated: 3.0 - 1 ratings

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Knoji Staff
130
Posted Jul 3, 2018

Yelp

Generally, the feedback on Lyft on Yelp has been about average to slightly below average. They've been rated at approximately 3 stars by customers on Yelp. It appears that users on Yelp who have experience with Lyft locally are have had some issues Lyft's customer service, but generally have had a satisfactory experience with them.

You can see Lyft's Yelp reviews here.

Better Business Bureau (BBB)

Lyft has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Lyft to grade them, and they've assigned them a positive score. Most likely, Lyft has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Lyft's BBB rating and scorecard here.

Glassdoor

Lyft has positive feedback and reviews on Glassdoor. Out of 251 ratings Lyft has received a 4 star rating by employees and former employees. This indicates that Lyft has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see Lyft's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Lyft positive ratings. Consumers have posted 4,066 ratings on Trustpilot and given them roughly 4 stars. Consumers appear to be generally happy with Lyft's service and their Trustpilot reviews tend to reflect that.

You can see Lyft's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Lyft.

Generally, the feedback on Lyft among Redditors has been neutral. People had mixed reviews of Lyft on this Reddit thread and the average feedback seemed to be neutral.

You can see the full Reddit thread on Lyft here.

Shopping tip: (October 23, 2018): Use promo code UADUW to save $50 off at lyft.com — redeem it here. You can also view more Lyft promo codes.

Amazon.com is also offering discounts on select Lyft items on their website.

. You can also view all 0 stores that offer reviews across all categories.

This user rated Lyft's customer service: 3.0
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Not helpful
Rated 4.0 - 24 reviews

About Lyft

Lyft is a major ride sharing company operating the e-commerce site lyft.com. Lyft sells its products and services in the ride sharing vertical, offering discounts and promo codes to its customers infrequently. Lyft has good ratings among shoppers on Knoji, with 24 ratings and an average rating of 4.0 stars. Lyft scores decently compared to other brands in the ride sharing industry, providing 5 e-commerce features to better serve its customers.

Lyft's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Lyft offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that Lyft may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that Lyft may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Lyft may not accept debit & prepaid cards currently. Read full answer >>
PayPal:
Maybe
It appears that Lyft may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Lyft may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Lyft may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that Lyft may not offer promo codes currently. Read full answer >>
Sales:
Maybe
It appears that Lyft may not offer sales currently. Read full answer >>
Military Discounts:
Maybe
It appears that Lyft may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Lyft offers their own coupons and promotions page on their website. Check the official Lyft coupons page for the latest offers directly from Lyft Read full answer >>
Student Discounts:
Maybe
It appears that Lyft may not offer student discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Lyft may not offer price matching currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Lyft may not offer birthday discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Lyft may not offer senior discounts currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Lyft may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Lyft may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Maybe
It appears that Lyft may not offer contact information currently. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Lyft may not offer money-back guarantee currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that Lyft may not offer loyalty programs currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Lyft may not offer social media pages currently. Read full answer >>
Reviews:
Maybe
It appears that Lyft may not offer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Lyft may not accept Affirm financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Lyft may not accept Klarna financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Lyft may not accept Afterpay financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Lyft may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that Lyft may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that Lyft may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Lyft may not offer affiliate programs currently. Read full answer >>
View all features